Refund and Cancellation Policy

The service being provided by SHAJIL.K.P'S PRABHA ENTERPRISES LIMITED (operating as "Prabha EV") is for charging of EVs at the charging stations owned and/or operated by various CPO’s. The cost of charging a vehicle is collected at the beginning as per a consumer's need (e.g., by amount or kWh), after which the charging gun is unlocked.

In case of any charging issues, the consumer can connect to Prabha EV support with the number displayed on the unit and also reach out for support at prabhaevconsulting@gmail.com. We will attempt to resolve the problem within 24 working hours.

The consumer, at their own will, may choose not to use the charging service if they find the service is not up to the mark or if the prices for the services are considered high. Once the consumer’s electric vehicle has been charged as per the unit meter reading, the CPO reserves the right to charge the cost of charging from the consumer.

For any complaints or issues regarding payment or refunds, please refer to the process outlined in our Terms and Conditions.